Privacy Policy

The data controller is:

Dukiwi SA
Grand-rue 18
1470 Estavayer-le-Lac
Switzerland

Data Protection Officer (DPO) : dpo@dukiwi.com

We collect the following categories of data:

2.1 Identification data

• First and last name
• Email address
• Phone number (optional)
• Company name
• Business address

2.2 Connection data

• Login credentials
• IP address
• Browsing data (pages visited, duration)
• Browser and device type

2.3 Business data

• Product and sales information
• Transaction history
• Payment data (processed by Stripe)

Your data is processed for the following purposes:

• Service provision : Account management, access to features
• Billing : Payment processing, invoice sending
• Customer support : Responding to your requests, technical assistance
• Service improvement : Usage analysis, development of new features
• Communication : Sending important service information
• Security : Fraud prevention, data protection

Our data processing is based on:

• Contract execution : To provide the service you have subscribed to
• Consent : For sending marketing communications (revocable at any time)
• Legitimate interest : To improve our services and ensure their security
• Legal obligation : To meet our accounting and tax obligations

Your data may be shared with:

• Stripe : For secure payment processing
• Hosting provider : For secure data storage in Switzerland
• Technical providers : For service operation (under confidentiality agreement)

We never sell your data to third parties.

Your data is not transferred outside Switzerland or the European Economic Area, except in the case of Stripe which has appropriate safeguards (standard contractual clauses).

Your data is retained for the following periods:

• Account data : For the duration of your subscription, then 3 years after termination
• Billing data : 10 years (legal accounting obligation)
• Connection data : 1 year
• Sales data : Exportable within 30 days after termination, then deleted

In accordance with Swiss DPA and European GDPR, you have the following rights:

• Right of access : Obtain a copy of your personal data
• Right to rectification : Correct your inaccurate or incomplete data
• Right to erasure : Request deletion of your data
• Right to portability : Receive your data in a structured format
• Right to object : Object to the processing of your data
• Right to restriction : Restrict the processing of your data
• Right to withdraw consent : Withdraw your consent at any time

To exercise these rights, contact our DPO: dpo@dukiwi.com

You also have the right to lodge a complaint with a supervisory authority (FDPIC in Switzerland, CNIL in France).

We implement the following security measures:

• Data encryption in transit (HTTPS/TLS)
• Data encryption at rest
• Strong authentication and access management
• Regular and redundant backups
• Monitoring and intrusion detection
• Regular security testing
• Staff security training

We use cookies for:

• Essential cookies : Required for website operation (authentication, preferences)
• Analytics cookies : To understand service usage and improve it

You can manage your cookie preferences in your browser settings.

We may modify this privacy policy at any time. Substantial changes will be notified to you by email at least 30 days before they take effect.

We encourage you to check this page regularly.

For any questions regarding this privacy policy or your personal data:

Data Protection Officer
Dukiwi SA
Grand-rue 18
1470 Estavayer-le-Lac
Switzerland
Email : dpo@dukiwi.com